We are currently focusing our class offerings on pre-booked group events and outings. If you have a group of 8 or more that would like to take a class at Fernseed, get in touch! More information about how it works, as well as class offerings, is available on our Classes & Events page.
We welcome you to visit either of our shop locations to ask our friendly and knowledgeable staff your plant questions. Remember that we also guarantee our plants up to 14 days post-purchase. After that, we recommend using Google or finding a plant community on Reddit or Facebook to crowdsource an answer to what's going on with your plants. We're a tiny shop with a small staff, and as such, we have to limit the time we spend giving plant advice via email and our social media channels.
If you have the original receipt, we will be able to locate a copy of your original gift card and re-print it for you. If you no longer have the original receipt we will not be able to locate your gift card from within our point of sale system. However you can contact email@example.com with your name, last 4 digits of the credit card used to purchase the gift card, and the approximate date of purchase, and we may be able to access it, however we cannot guarantee access to lost gift card balances without the original receipt.
Hah, not at all. We just have two shop locations in Tacoma, in part because the first shop we opened, in Proctor, was too small to accommodate the floral processing and delivery side of our business.
Thanks for thinking of us for this! We strive to be generous and community-focused, but we've had to limit the number of charitable donations we give out simply because, as a tiny business in a rough economic landscape, we have to stay laser focused on our bottom line right now. Get back to us when the champagne is flowing all around and we'll likely have earmarked more of our profits to go toward charitable giving (or more like: we'll HAVE profits to earmark for that).
Every once in a while an order gets marked as "delivered" at about the time it leaves the door with the driver, so give it about 30 minutes. After that, please contact our South Tacoma Way shop at (253) 302-3788 so we can check on the status of your delivery, or if it's after hours, email firstname.lastname@example.org (include your order nuumber and/or delivery name/address) to inquire about the status.
We're a small shop with a small staff, so sometimes our online inventory doesn't get updated to reflect 100% accurate product availability. We're always happy to provide a full refund or swap out something in your order for something else.
Probably! We don't offer same-day delivery on our website, but you can call our South Tacoma location to see if we can get flowers or anything else on the website delivered before 6pm.
Every once in a while once of our delivery drivers delivers flowers to the wrong doorstep. If these flowers weren't meant for you, we always appreciate a call to our shop so we can make sure to get a delivery out to the right address. Give us a call at 253-302-3788 to let us know. (We can also verify if the flowers ARE for you, and who sent them.) If the flowers aren't for you, keep them anyway! We'll send out a replacement to our customer.
Absolutely. If you or your gift recipient would like to change an upcoming delivery date, email our floral team at email@example.com or call our South Tacoma shop at 253-302-3788 during business hours.
No, but we’ll send you a reminder when your subscription is coming to an end, so you can renew if it you choose!
Our bouquets are designer's choice, based on what's local and seasonal. We make a point to not include flowers that are toxic for pets or known allergens, but we can't accommodate requests for color or stem preference. If you have health concerns we should consider, you can add that information in the notes field at checkout.
Visit the FAQs at the bottom of our Subscriptions page or contact our floral team at firstname.lastname@example.org
We delivery everywhere in Tacoma, including Fircrest and University Place, which, come on, are still part of Tacoma. We also deliver to the areas immediately outside of Tacoma, like Steilacoom and Lakewood, Puyallup and the farm-y areas around Puyallup, Gig Harbor (yep! we cross the bridge!), Brown's Point (also part of Tacoma but ugh that Fife traffic), Fife, Federal Way, and up and around the whole SeaTac area. We do not deliver on base to JBLM. We used to deliver to Seattle and Olympia but we just can't reliably get deliveries out there.
Usually we can accommodate that! Call our South Tacoma Way location to ask about same-day availability. 253-302-3788.
We offer a 14-day guarantee against pests, fungus or other disease on all plants sold at our shop. If you suspect your plant has a problem, get in touch right away by calling or emailing. Otherwise all plants are final sale. We do not offer a return policy on plants for any other reason.
We accept returns and exchanges on merchandise in like new condition within 30 days of purchase with original receipt. (If you paid with a credit card, we can usually look that up for you.)
All flower orders and floral deliveries are final sale. However, if your floral delivery did not arrive within our stated delivery window, to the correct address provided in the order, or was damaged, we can send out a replacement.
Yes! We offer re-potting services at our South Tacoma Way location 7 days a week. We recommend that you call ahead to ensure availability, and we even take appointments.
We do not take special orders for plants. However, you can sign up to get an email alert if a plant we currently carry in our online inventory is out of stock. Simply visit the sold out product page and sign up for email notifications by clicking the "notify me" button.
Yes, we do! Bring in your empty bag of potting mix and we will refill it for half price. This includes everything we bag in-house with the exception of activated charcoal, which we don't always have in stock.
Reach out to our team and we’ll get back to you shortly. We’re happy to help!Contact Us