Returns on plants
We offer a 14-day guarantee against pests, fungus or other disease on all plants sold at our shop. If you suspect your plant has a problem, get in touch right away by calling or emailing. Otherwise all plants are final sale. We do not offer a return policy on plants for any other reason.
Post-purchase plant care support
It is our goal to provide our customers with practical advice and plant care guidance at the time of purchase. If you have questions about how to care for your plant, please ask! It's important to note that plant care is not an exact science, and care for individual plants varies greatly based on the conditions in your home: light, temperature, humidity, drainage, plant age, soil conditions, time of year, pest control, watering schedule... all the things. Because of that, we can't guarantee that if you follow staff advice to the letter, your plant won't die. When you purchase plants from our shop, you assume the risk of caring for them.
We offer a 14-day guarantee on all our plants to cover for issues that may have been present at the time of purchase. After two weeks, you're on your own. While we would love to delight everyone by providing expert plant care advice over the phone, email, and social media, we are a tiny shop with just a handful of employees. The expectation that we provide post-purchase support for all plants sold at our shop (more than 20,000 plants per year) far exceeds our capacity to provide it. As such, we ask for your graciousness and understanding if we do not respond with individual plant care advice based on your inquiry.
We always welcome you to visit the shop in person to ask your plant care questions. All plant care questions after the 14-day guarantee are subject to staff availability.
Returns on merchandise
We accept returns and exchanges on merchandise in like new condition within 30 days of purchase with original receipt. (If you paid with a credit card, we can usually look that up for you.)
We do not offer returns on plants, however depending on the issue, we can ship out a replacement.
We offer returns merchandise (pots, etc.) within 30 days of purchase. Customers must pay their own return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. We will also promptly replace any damaged or defective items.
Once we receive your returned item we will either exchange or refund the original method of payment within 3 business days. Please note that it may take up to 10 days from the date of return to see the original payment post back to your card.
Floral orders are final sale
Floral orders for delivery or pickup are considered final sale. We're sorry we cannot offer refunds for canceled floral orders.
Floral delivery issues
We strongly recommend double checking the delivery address and any special instructions, including unit or building numbers and gate codes, before placing a floral order for delivery. It's a good idea to include your recipient's phone number so drivers can call if experiencing delivery issues. We are not responsible for missed deliveries or second delivery attempts if our driver has delivered your order per the instructions provided, or if the driver cannot deliver to the address provided.
Gift cards are considered final sale and cannot be returned. We strongly encourage you to retain a copy of your gift card receipt. Without a physical gift card or receipt, we regret that we are not able to access or use your gift card balance due to customer privacy issues.