Canceling or changing a wedding order is usually harder on you than it is on us, and we never want this part to feel cold. We'll always try to work with you. For changes, get in touch as early as you can—small tweaks are often no problem.
For cancellations: if you cancel more than 30 days before your delivery or pickup date, we can refund you in full. Within 30 days, we've likely already placed your flower order with our farm suppliers, so a cash refund isn't possible—instead, we offer store credit for the full order amount, less a 10% processing fee. One thing to know: if you place your order within 30 days of your date, you're inside this window from the start, so a cancellation would mean store credit rather than a cash refund.
Store credit works just like a gift card: no expiration date, usable on anything from flowers to plants to pots to workshops. If something has come up, reach out anyway—we'd much rather find a solution that works for you than enforce a strict policy.