FAQs

No, we do not offer classes or workshops. We are a small staff and it has just not made sense for us! Check out our neighbor if you are looking for classes: hivetacoma.com

Not at the moment. However you can check out our jobs page to view current openings and express your interest in working here by filling out our online form even when we don't have current job openings.

We welcome you to visit our shop to ask our friendly and knowledgeable staff your plant questions. Remember that we also guarantee our plants up to 14 days post-purchase. After that, we recommend using Google or finding a plant community on Reddit or Facebook to crowdsource an answer to what's going on with your plants. We're a tiny shop with a small staff, and as such, we have to limit the time we spend giving plant advice via email and our social media channels. Thanks for understanding!

If you have the original receipt, we will be able to locate a copy of your original gift card and re-print it for you. If you no longer have the original receipt we will not be able to locate your gift card from within our point of sale system. However you can contact hello@thefernseed.com with your name, last 4 digits of the credit card used to purchase the gift card, and the approximate date of purchase, and we may be able to access it, however we cannot guarantee access to lost gift card balances without the original receipt.

Check out our vendor application and criteria and fill out our online form.

Yes! Fernseed was founded in 2019 and still 100% owned by Katherine Raz, a Chicago transplant to Tacoma who still lives locally and works in the shop full-time.

Thanks for thinking of us for this! We strive to be generous and community-focused, but we've had to limit the number of charitable donations we give out simply because, as a tiny business in a rough economic landscape, we have to stay laser focused on our bottom line right now. Get back to us when the champagne is flowing all around and we'll likely have earmarked more of our profits to go toward charitable giving (or more like: we'll HAVE profits to earmark for that).

Every once in a while an order gets marked as "delivered" at about the time it leaves the door with the driver, so give it about 30 minutes. After that, please contact our South Tacoma Way shop at (253) 302-3788 so we can check on the status of your delivery, or if it's after hours, email hello@thefernseed.com (include your order nuumber and/or delivery name/address) to inquire about the status.

We're a small shop with a small staff, so sometimes our online inventory doesn't get updated to reflect 100% accurate product availability. We're always happy to provide a full refund or swap out something in your order for something else.

Probably! We don't offer same-day delivery on our website, but you can call our South Tacoma location to see if we can get flowers or anything else on the website delivered before 6pm.

Every once in a while once of our delivery drivers delivers flowers to the wrong doorstep. If these flowers weren't meant for you, we always appreciate a call to our shop so we can make sure to get a delivery out to the right address. Give us a call at 253-302-3788 to let us know. (We can also verify if the flowers ARE for you, and who sent them.) If the flowers aren't for you, keep them anyway! We'll send out a replacement to our customer.

Absolutely. If you or your gift recipient would like to change an upcoming delivery date, email our floral team at floral@thefernseed.com or call our South Tacoma shop at 253-302-3788 during business hours.

No, but we’ll send you a reminder when your subscription is coming to an end, so you can renew if it you choose!

Our bouquets are designer's choice, based on what's local and seasonal. We make a point to not include flowers that are toxic for pets or known allergens, but we can't accommodate requests for color or stem preference. If you have health concerns we should consider, you can add that information in the notes field at checkout.

Visit the FAQs at the bottom of our Subscriptions page or contact our floral team at floral@thefernseed.com

We deliver to Tacoma, Fircrest, University Place, Lakewood, Steilacoom for $14.99 flat rate. All other delivery zones (Puyallup, Gig Harbor, Federal Way, Brown's Point, Fife, Parkland, etc.) are $21.99 flat rate. Tax is charged on all delivery fees. To see whether we deliver to your address, use the zip code validation tool once you've added something to your shopping cart.

Usually we can accommodate that! Call our South Tacoma Way location to ask about same-day availability. 253-302-3788.

We can often accommodate a same-day delivery request if you call the shop before 1pm.

We are beta testing a larger delivery zone in 2024. Delivery rates for Seattle, Olympia, Bonney Lake, Renton, etc. are not yet launched online, but if you call our shop we can arrange a custom delivery outside our typical zone for a $35-45 delivery rate depending on distance.

We offer a 14-day guarantee against pests, fungus or other disease on all plants sold at our shop. If you suspect your plant has a problem, get in touch right away by calling or emailing. Otherwise all plants are final sale. We do not offer a return policy on plants for any other reason.

We accept returns and exchanges on merchandise in like new condition within 30 days of purchase with original receipt. (If you paid with a credit card, we can usually look that up for you.)

All flower orders and floral deliveries are final sale. However, if your floral delivery did not arrive within our stated delivery window, to the correct address provided in the order, or was damaged, we can send out a replacement.

Yes! We offer re-potting services 7 days a week. We recommend that you call ahead to ensure availability, and we even take appointments. You can also drop your plant off for repotting if you don't mind picking it up the next day.

We do not take special orders for plants. However, you can sign up to get an email alert if a plant we currently carry in our online inventory is out of stock. Simply visit the sold out product page and sign up for email notifications by clicking the "notify me" button.

Yes, we do! Bring in your empty bag of potting mix and we will refill it for half price. This includes everything we bag in-house with the exception of activated charcoal, which we don't always have in stock.