COVID-19 FAQs

Frequently Asked Questions about Fernseed orders during COVID-19
Updated August 11, 2021

Are you open? Can I place an order?

While we are open and keeping our regular hours, we are once again asking all customers, regardless of vaccination status, to wear a mask while in the stores. This decision was made in light of rising case numbers in Washington state, in accordance with CDC guidelines.

Our web shop is also open and accepting orders for shipping (anywhere in the continental US), local delivery (within 200 miles of our shop, no bridge or ferry please), and free in-store pickup. 

Can I drop my plant off to be repotted?

Yes! We now have our repotting service exclusively at our South Tacoma Way location. At the bottom of this page under the Explore heading you will find a link to our new repotting service policies

Can I place an order to pick up today?

We are not offering same-day pickup. You will be able to select your preferred pickup date and time when you purchase online. You will receive an email letting you know your order is ready to pick up.

Can I tell you what I want over DM and pay when I pickup?

No, unfortunately we do not hold items and we do not do business over social media DMs. Please order through our website, or give our South Tacoma location a call, where you can order and pay ahead for pickup or delivery at (253) 302-3788.

When will my plant get here? Can you tell me the status of my order? 

Please allow 3-4 days for prep and processing, and an additional business day for one-day shipping. 

If there is a specific issue with your order such as the wrong address entered, please email our shipping team at hello@thefernseed.com.

Why was my order canceled/refunded?! It said it was in stock!

We are always working to ensure web shop inventory is an accurate reflection of what is truly available. Sometimes plants die, or simply aren’t looking happy enough for us to feel good about mailing them out to you. It's just the nature of working with a fresh product. We would rather refund your order than send a sad plant.

 

We thank you for your patience and your support!