COVID-19 FAQs

Frequently Asked Questions about Fernseed orders during COVID-19
Updated June 15, 2020 

Are you open? Can I place an order?

Now that Pierce County is in Phase 2, we have opened our doors to the public again. We're so happy to see you! We are limiting the number of people who can shop at once, and requesting that everyone wears masks.

Our web shop is also open and accepting orders for shipping (anywhere in the continental US), local delivery (within ten miles of our shop, no bridge or ferry please), and free in-store pickup. 

Can I drop my plant off to be repotted?

Not quite yet. We're looking forward to working on your plants, but to limit contact we are asking people not to bring plants or pots from home. Stay tuned!

Can I place an order to pick up today?

We are not offering same-day pickup. You will be able to select your preferred pickup date and time when you purchase online. You will receive an email letting you know your order is ready to pick up.

Can I tell you what I want over DM and pay when I pickup?

No, I’m sorry. Please order through our website, www.thefernseed.com 

When will my plant get here? Can you tell me the status of my order? 

Please allow 3-4 days for prep and processing, and an additional business day for one-day shipping. 

If there is a specific issue with your order such as the wrong address entered, please email our shipping team at hello@thefernseed.com.

Why was my order canceled/refunded?! It said it was in stock!

We are always working to ensure web shop inventory is an accurate reflection of what is truly available. Sometimes plants die, or simply aren’t looking happy enough for us to feel good about mailing them out to you. It's just the nature of working with a fresh product. We would rather refund your order than send a sad plant.

 

We thank you for your patience and your support!